Get Your PSA Birth Certificate Delivered to Your Doorstep

Get Your PSA Birth Certificate Online in Just a Few Clicks

Need a PSA birth certificate but don’t have time to travel, leave the house, or apply for work leave? We’ve got you covered. With our secure PSA delivery service, you can effortlessly order your official PSA birth certificate online and have it delivered right to your doorstep — anywhere in the Philippines.

Enjoy a fast, reliable, and fully traceable service that saves you time, energy, and stress. Your authenticated PSA birth certificate is just a few clicks away!

Why Choose PSA Online Delivery?

• Official, government-approved PSA birth certificate issued on PSA Security Paper (SECPA)
• Reliable PSA birth certificate delivery across the Philippines
• Full online ordering — place requests anytime, with secure payments
• Fast turnaround and transparent tracking every step of the way
• No Need for PSA Online Appointment

How PSA Birth Certificate Online Delivery Works in 3 Easy Stepss

Getting your PSA birth certificate delivered is fast, secure, and hassle-free with PSAHelpline.ph, the trusted partner of the Philippine Statistics Authority (PSA) for nationwide online services.

What are the PSA Online Delivery Reminders?

Hassle-Free, Secure PSA Delivery — Every Time

At PSAHelpline.ph, your PSA birth certificate delivery is our top priority. As the Philippine Statistics Authority’s (PSA) authorized online partner for PSA online processing and delivery, we ensure your official PSA certificates are processed efficiently and delivered securely to your doorstep.

To make your PSA delivery experience smooth and worry-free, please take note of the following important reminders:

Prepare a Valid ID for Secure Delivery

When receiving your PSA birth certificate or other PSA documents, please present any valid ID from our list of accepted IDs to the courier. This helps us protect your personal documents.

Assign an Authorized Representative (Optional)

If you won’t be available to personally receive your PSA delivery, you can assign an Authorized Person to Receive your document during the online ordering process. Simply click the “I want to assign an Authorized Person to Receive the document” option before checkout. You’ll receive a confirmation email with a secure link to complete the authorization.

In Case of Delivery Issues

If the courier is unable to deliver your PSA certificate, please contact our Customer Support team:

• Call us at (02) 8737-1111, Monday to Saturday (excluding holidays), 8:00 AM to 5:00 PM
• Or email us at [email protected]

Redelivery & Undelivered Documents

All undelivered PSA certificates will be returned to the Philippine Statistics Authority (PSA) for safekeeping and proper disposal. To schedule a redelivery, please reach out to us as soon as possible via phone or email.

PSAHelpline.ph — your trusted partner for secure, fast, and reliable PSA birth certificate delivery nationwide.

When You Encounter PSA Online Delivery Problems

What to Do When Your PSAHelpline Delivery Is Tagged "Failed

Why Orders Get Tagged as Failed

• The intended recipient or authorized representative was not available on the delivery date.
• The courier will only release certificates to the actual owner or legally authorized requester, even with an authorization letter.

Who Can Order & Receive Certificates

• Who can place orders: Owners themselves, their parents, or adult children.
• Who can receive the documents: Same set—owner or legally authorized immediate family. The courier will check IDs from the list of acceptable valid IDs (e.g. Passport, Driver’s License, PRC ID, Voter’s ID, school ID for adults, etc.).

What to Do If Delivery Fails

1. Contact PSAHelpline immediately to arrange redelivery:
• Phone: (02) 8737‑1111 (Mon–Sat, 8 AM–5 PM, except holidays)
• Email: [email protected] (24/7)
2. Specify a new delivery date and reconfirm the correct address.
3. Track your order online using the Reference Number (your 10-digit order ID) via the “Check Status” feature.

What If You Don’t Re-schedule?

• Undelivered documents are returned to PSA and will be discarded if not reclaimed in time.

Alternate Delivery Option (Metro Manila Only)

• Choose delivery to a National Book Store (NBS) branch instead of home delivery.
• PSAHelpline will notify you via SMS or email when your documents are ready for pickup.
• You must present your valid original ID and pickup notification to claim them.
• Representatives are not allowed, even with authorization letters.
• Unclaimed documents are returned to PSA.

The PSA Birth Certificate Pick-Up Option

1. National Book Store (NBS) Pick‑Up

• Available Locations: 16 branches in Metro Manila and 11 additional branches across Luzon.
• How It Works:
1. Choose “Pick‑Up” at checkout, then select your preferred NBS branch.
2. Pay online and wait for email/SMS notification when your document is ready.
3. Visit during store hours (11 AM–6 PM daily), bring your order reference and a valid ID to claim.
• Who Can Claim: Only the certificate owner or authorized requester. Third-party pickup is not allowed.
• Collection Window: Documents are held for 30 days; unclaimed items will be returned to PSA and disposed of.
• Fees: Inclusive of standard document fees—no extra cost for pick‑up.

2. Robinsons Department Store (RDS) Pick‑Up

• Available Locations: 28+ Business Centers across Metro Manila and Luzon (e.g., Galleria, Antipolo, Las Piñas, Festival Mall).
• Pick‑Up Hours: Open daily primarily from 10 AM to 8 PM, with some branches open until 10 PM.
• How It Works:
1. Select “Pick‑Up” at checkout and choose your desired Robinsons branch.
2. Pay online, then receive email/SMS confirmation when your document is ready.
3. Bring your ID and order reference during pick‑up hours to collect your document.
• Eligibility: Pickup is restricted to the certificate owner or authorized requester—no delegates.
• Retention Period: Documents are held for 30 days; unclaimed items are sent back to PSA. Extensions or redelivery can be arranged via customer support.
• Pricing: Standard PSA document fees apply—no additional pick‑up charges.

Why Customers Love the Pick‑Up Option

• Flexible Hours: Evening and weekend pick‑up—ideal for working professionals
• Convenient Locations: Outlets near home, work, or along regular routes
• Secure Process Strict ID verification ensures your document’s safety
• Cost-Efficient

Pick‑Up Overview

• Choose your outlet (NBS or RDS) and pay online
• Wait for email/SMS confirmation
• Pick up with valid ID and reference number
• Ideal for busy individuals—no need to wait at home

Take control of your PSA document collection—choose the pick‑up option that best fits your schedule and lifestyle.

Authorized Person To Receive Feature

New: Assign a Same-Household Authorized Representative

What Is It?

A convenient new option allowing you to designate another adult in your household as an Authorized Person to Receive your PSA documents—ensuring smoother delivery if you're unavailable.

Why It Matters

• Flexibility: Ideal for busy individuals or households where someone else can receive deliveries.
• Security: Maintains tight control—only same-household adults can be assigned, verified, and receive your documents.
• Seamless Integration: Built into the online ordering process—no extra steps or forms needed.

How to Use It

1. During checkout, on the Order Confirmation page, select:
• “I want to assign an Authorized Person to Receive.”

2. You'll receive two emails:
• Order details confirmation.
• A secure link to assign your authorized person.
3. Complete the assignment form:
• Confirm the appointee is an adult living with you.
• Choose and upload a valid ID (e.g., National ID with QR code).
• If using National ID, scan the back QR code and complete face verification.
• Fill in personal details, sign the digital Letter of Authorization.
4. Once completed, you're set! The assigned person simply presents their valid ID to the courier at delivery.

Key Benefits

• Household Appointment: Ensures someone is always available to accept delivery
• Secure Verification: ID scan and face match maintain high security
• Built-In Convenience: No need for paper authorizations—assignment happens online
• Compliance & Privacy Protection: Meets PSA and Data Privacy Act guidelines—no unauthorized access allowed

Who Can Be Appointed?

• Adults (18+) living in the same household as the applicant.
• Must present their own valid ID during delivery.
• NO third-party delivery—is restricted to same-household adults only.

How It Works

1. Order PSA documents as usual via the PSAHelpline.ph site.
2. Choose to assign an Authorized Person if needed.
3. Complete the secure online form.
4. Await delivery—your appointee receives the package with valid ID.

Final Takeaway:

The Same-Household Authorized Representative feature boosts both convenience and security—allowing household members to collect your vital documents seamlessly, without risking privacy or compliance.

PSA Online Delivery Payment Channels

Guide to Paying for Your PSA Certificate Orders

1. What You’ll Pay

All PSA certificates include separate fees for government charges and services:

• Birth/Marriage/Death
• Courier: ₱50
• Service Fee: ₱160
• PSA Fee: ₱155
• Total: ₱365
• CENOMAR / CENODEATH
• Courier: ₱50
• Service Fee: ₱160
• PSA Fee: ₱210
• Total: ₱420

Notes: Courier & service fees go to PSAHelpline; document fee goes directly to PSA.

2. Online Payment Options

Pay instantly and securely using these trusted channels:

• Credit Cards (Visa, Mastercard) — real-time confirmation
• GCash — 24/7 mobile wallets with instant posting
• Maya (PayMaya) — mobile wallet option with immediate confirmation
• QRPh — scan-to-pay via partner apps pay.psahelpline.ph

3. Over-the-Counter Payments

Prefer to pay offline? No problem:

• 7-Eleven CLIQQ — nationwide convenience, fast processing
• Bayad centers / TouchPay machines — widely available locations
• Palawan Pawnshop — reliable and accessible pay.psahelpline.ph
• BancNet ATMs — pay via ATM bills menu (posting may take 1–2 days)
• DragonPay — partner network with various channels pay.psahelpline.ph

4. Batch Payments

Pay for multiple PSA certificate orders in one go:

• Add multiple reference numbers at checkout
• Choose batch payment – supports GCash, Maya, credit cards, 7‑Eleven, Bayad, DragonPay, and more
• Receive confirmation and SMS/email updates per order

5. Payment Timelines

• Credit Card, GCash, Maya, 7‑Eleven CLIQQ: near-instant posting
• BancNet ATMs: may take 1–2 working days
• Other channels (e.g., DragonPay): check upfront for processing times

6. Security & Convenience

• All online payments are SSL protected for your safety
• Over-the-counter payments include receipt confirmation
• Real-time posting for most methods means faster document release

Easy Payment in 3 Steps

1. Submit Your Order on PSAHelpline.ph
2. Choose a Payment Method that fits your preference
3. Complete Your Payment and receive instant confirmation

Next Steps

• Verify your payment status under “Check Status” using your Reference Number
• Expedited payment = faster document processing and delivery

With these flexible, secure payment options—whether digital or physical—PSAHelpline.ph makes it easier than ever to obtain your PSA birth, marriage, death certificates, CENOMAR, and CENODEATH.